Returns & Refunds Policy
Last updated: 7th July 2026
Thank you for shopping with Sorrell Jewels.
I hope you love your vintage treasure, but if something isn't quite right, here's everything you need to know about returns and refunds.
If you have any questions before making a return, please get in touch at emily@sorrelljewels.comand I’ll be happy to help.
Returning Your Order
If you've changed your mind about your purchase, you have 14 days from the date you receive your order to let me know you'd like to return it.
Once you've notified me, you'll have a further 14 days to return your item.
To be eligible for a refund, your item must:
Be returned in the same condition it was received.
Be unworn, other than trying it on.
Be returned with any original packaging where possible.
Please contact me before sending your return so I can provide the correct return instructions.
Return Postage
Unless your item is faulty or I've made a mistake with your order, return postage costs are the responsibility of the customer.
All returns must be sent using a tracked postal service. Unfortunately, I cannot accept responsibility for items lost in transit and I'm unable to issue a refund until the returned item has been safely received.
Refunds
Once your return has been received and inspected, I'll let you know whether your refund has been approved.
Approved refunds will be processed to your original payment method within 14 days of receiving your return.
Original shipping charges are non-refundable unless your order is being returned because the item is faulty or I have made an error.
Vintage Jewellery
Every piece sold by Sorrell Jewels is genuine vintage or pre-owned jewellery.
Vintage jewellery has lived a life before finding its way to you, so minor signs of age, wear and character are to be expected. These are part of what makes each piece unique and are not considered faults unless the item has been significantly misdescribed.
Every piece is carefully inspected before being listed for sale, and any notable wear or imperfections will always be mentioned in the product description where applicable.
Faulty Items
I carefully inspect every piece before it is listed for sale. However, due to the nature of vintage jewellery, faults can occasionally develop over time.
If you believe your item is faulty, please contact me as soon as possible at emily@sorrelljewels.com,including photographs of the issue where possible.
Where appropriate, I'll always aim to repair the piece first. If a repair isn't possible, I'll offer a replacement (where available) or a full refund in line with your statutory rights.
Ring Sizing
Ring sizes are measured as accurately as possible using professional ring sizing equipment.
Please check your ring size carefully before ordering. If you're unsure, I'm always happy to help before you purchase.
If you've ordered the wrong size, you're welcome to return the ring in accordance with this Returns & Refunds Policy.
If you'd like advice before purchasing, please don't hesitate to get in touch. I'm always happy to help you find the right fit.
International Returns
If you're returning an order from outside the UK, you're responsible for any return postage costs.
Please note that original shipping charges, customs duties, import taxes and handling fees cannot be refunded by Sorrell Jewels.
Digital Gift Cards
Digital gift cards are non-refundable once purchased, except where required by law.
If an order paid for using a Sorrell Jewels gift card is refunded, the refund will be issued back to a Sorrell Jewels gift card where possible. If another payment method was also used, refunds will be returned to the original payment methods where appropriate.
Your Consumer Rights
Nothing in this Returns & Refunds Policy affects your statutory rights under UK consumer law.
This policy applies to purchases made through www.sorrelljewels.com
Contact
If you have any questions about this Returns & Refunds Policy or need help with a return, please get in touch:
Email:emily@sorrelljewels.com