Privacy Policy & Cookies

Last updated: 7th July 2026

At Sorrell Jewels, I take your privacy seriously. This Privacy Policy explains what personal information I collect, how I use it, who I share it with and your rights regarding your data.

By usingwww.sorrelljewels.com, you agree to thecollection and use of your information in accordance with this Privacy Policy.

Who I Am

Sorrell Jewels is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or how your data is handled, please contact me:

Email:emily@sorrelljewels.com

Website:www.sorrelljewels.com

What Information I Collect

Depending on how you use my website, I may collect the following information:

  • Your name

  • Email address

  • Billing and delivery address

  • Telephone number (if provided)

  • Order history

  • Account information if you choose to create a customer account

  • Payment confirmation (I never store your full payment card details)

  • Information you provide when contacting me

When you visit my website, certain information is collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

  • Referring website

  • General location (country or region)

Customer Accounts

If you choose to create a customer account on my website, your account information is securely managed through Squarespace.

Having an account allows you to:

  • View previous orders

  • Save your details for quicker checkout

  • Manage your account preferences

You can update or delete your account at any time through your account settings or by contacting me.

How I Use Your Information

Your personal information is only used where necessary to operate Sorrell Jewels and provide my services.

This includes:

  • Processing and delivering your orders

  • Processing payments

  • Managing your customer account

  • Sending order confirmations and delivery updates

  • Responding to enquiries

  • Providing customer support

  • Sending marketing emails if you've chosen to receive them

  • Improving my website and customer experience

  • Understanding how visitors use my website through analytics

  • Preventing fraud and protecting my business

  • Meeting legal, tax and accounting obligations

Marketing Emails

If you've subscribed to my newsletter, I'll occasionally send you updates about:

  • New vintage jewellery drops

  • Exclusive early access

  • Special offers

  • News from Sorrell Jewels

I use Squarespace Email Campaigns to manage my email marketing.

You can unsubscribe at any time by clicking the unsubscribe link included in every email.

Payments

Payments are processed securely using trusted third-party payment providers, including:

  • Squarespace Payments

  • PayPal

  • Apple Pay

Sorrell Jewels does not store your full payment card details.

Shipping

To fulfil your order, I share the necessary delivery information with Royal Mail.

This typically includes:

  • Your name

  • Delivery address

  • Email address (where required for tracking)

  • Telephone number (if provided)

Website Analytics & Advertising

I use analytics and advertising tools to help me understand how visitors use my website and to improve your shopping experience.

These include:

  • Google Analytics

  • Meta Pixel

  • Pinterest Tag

These services may use cookies and similar technologies to understand website performance, measure advertising effectiveness and help show you relevant advertisements.

Cookies

Cookies are small files stored on your device that help websites function correctly.

Sorrell Jewels uses cookies to:

  • Keep the website running smoothly

  • Remember your preferences

  • Allow customer accounts to function correctly

  • Analyse website traffic

  • Measure marketing performance

  • Improve your browsing experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect how the website functions.

Who I Share Your Information With

I only share your personal information where necessary to operate Sorrell Jewels.

This may include:

  • Squarespace

  • Squarespace Payments

  • PayPal

  • Royal Mail

  • Google Analytics

  • Meta

  • Pinterest

These companies only receive the information necessary to provide their services and have their own privacy policies.

I never sell your personal information to third parties.

How Long I Keep Your Information

I only keep your personal information for as long as necessary to:

  • Fulfil your orders

  • Provide customer support

  • Meet legal, tax and accounting obligations

  • Resolve disputes

  • Protect my legal rights

When your information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information I hold about you

  • Request that incorrect information is corrected

  • Request that your information is deleted where applicable

  • Restrict how your information is processed

  • Object to certain types of processing

  • Withdraw your consent to marketing at any time

  • Request a copy of the personal information you have provided

If you'd like to exercise any of these rights, please email emily@sorrelljewels.com.

Third-Party Websites

My website may contain links to third-party websites, including social media platforms.

Once you leave www.sorrelljewels.com,I'm not responsible for the privacy practices of those websites. I recommend reviewing their privacy policies before providing any personal information.

Changes to This Policy

I may update this Privacy Policy from time to time to reflect changes in legislation, my business or the services I use.

The latest version will always be available on this page, together with the date it was last updated.

I may update this Privacy Policy from time to time to reflect changes in legislation, my business or the services I use.

The latest version will always be available on this page, together with the date it was last updated.

Additional Information

Nothing in this Privacy Policy affects your rights under UK data protection legislation.

This Privacy Policy applies to all personal information collected through www.sorrelljewels.com.

Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact me:

Email:emily@sorrelljewels.com